Focus on Service Delivery – FCT Minister charges Civil Servants

By Oluwaseun Sonde

The Honourable Minister of the Federal Capital Territory FCT, Malam Muhammad Musa Bello has charged Civil Servants in the FCT to focus on delivering good quality service to members of the public, while reminding them that as public servants they are ultimately accountable to the people. The Minister said this during the one day seminar on the National Strategy on Public Service Reforms organized by the Department of Reform Coordination and Service Improvement of the FCTA in conjunction with the Bureau of Public Service Reforms (BPSR) on Tuesday in Abuja.

In the words of the Minister, “It is incontestable that the primary function of government via its various ministries, Departments and Agencies is to deliver efficiently and in all ramifications, good quality services to the populace. He therefore called on them to strive to function in synergy with a single purpose, focused on delivering good quality service. He said that the seminar has given civil srvants the opportunity to self examine and evaluate their performances in recent times. He said that a strong hard look might reveal certain deficiencies in their performances.

He urged them as civil servants to imbibe the principles of communication with members of the public reminding them that simple communication such as response to correspondences has the potentials of solving a lot of minor problems before they snowball into major ones. He said from his experience as Minister, a lot of problems have been solved by calling parties together and engaging in frank communications. He also asked civil servants to imbibe the culture of keeping their office environment clean and not engaging in activities that were against civil service rules and regulations.

He also charged the civil servants to focus attention on the mechanism that will strengthen institutions, encourage professionalism, curb corruption and eliminate all other ills that have hindered the provision of acceptable service to the citizenry. The Minister used the event to appreciate the efforts of the health workers in the FCT in the fight against COVID -19 and asked that a standing ovation be given to them.

Also speaking at the event, the Honourable Minister of State of the FCT, Dr Ramatu Tijjani Aliyu who was represented by her Chief of Staff, Prof. M.T Usman said that the creation of the new Reform Coordination and Service improvement Department of the FCTA underscores a clear intent to continue to pilot the reform initiatives of the Federal Government such as institutionalising the Ease of Doing Business policy, and pushing hard to achieve the key programme objectives of economic diversification, private sector-led job creation, and aggressive poverty alleviation.

In his comments, the Director General of the Bureau of Public Service Reforms, Dr. D.I Arabi said that the relationship between the DPSR and FCT dates back to 2004 when both organisations worked as a team of selected experts on public service to spearhead the much talked about public service reforms in Nigeria, which improved services delivery in Ministries, Departments and the agencies of government.

Present at the event were heads of the various Secretariats, Departments and Agencies of the FCT, international organisations and members of the National Assembly. Other management staff of the FCTA attended the seminar virtually.

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