NCBA Bank Kenya has been accused by the user of a twitter account by the name @CarolmNyaga This comes a day after the NCBA bank closed 14 of its branches in different locations due to the COVID-19 pandemic.
“After careful consideration, we have decided to close 14 of our branches located in Nairobi, Nanyuki, Machakos, Mombasa, Diani, Eldoret, and Meru until further notice. This will enable the NCBA main branch to enhance service delivery, create operational efficiency and merger synergies.” said the lender in a notice to customers.
According to the user of the Twitter account, the NCBA bank demands Ksh3, 000 per page in order to reactivate the dormant account and process her statement. They also told the account holder that Ksh2, 000 in addition will be charged in the process of closing the account.
“I opened my savings account 6 years ago and you are demanding Ksh3, 000 per page to process my statement and an additional Ksh2, 000 to the close the account. This amount is too much and unjustifiable. It’s daylight robbery.” The Twitter owner wrote. In response to her tweet, the NCBA Bank requested her to provide further information so as to review the issue.
According to the NCBA website, savings accounts can remain active for many months even without a single activity, and the savings account owner will still be liable to an interest rate. Furthermore, banks and other financial institutions in Kenya do not charge for the process of closing accounts.